Frequently Asked Questions (FAQ)

1. What areas do you serve?

We provide residential and commercial cleaning services throughout Pointe Coupee Parish and surrounding areas. If you’re unsure whether we service your location, feel free to contact us.

2. Do I need to be home during the cleaning?

No. Many clients provide us with access instructions. You are welcome to be home if you prefer—whatever makes you most comfortable.

3. Do you bring your own cleaning supplies?

Yes. We bring all the necessary cleaning products and equipment. Eco-friendly products can be used upon request.

4. How do I book a cleaning service?

You can book directly through our website, call or text us, or send a message through our social media pages.

5. What types of cleaning do you offer?

We offer standard cleaning, deep cleaning, move-in/move-out cleaning, seasonal cleaning, eco-friendly cleaning, and specialty services based on your needs.

6. How long does a typical cleaning take?

Cleaning time depends on the size of the space, the condition of the home or business, and the type of cleaning booked. Deep cleanings take longer than standard cleanings.

7. Are your prices flat-rate or hourly?

Pricing is based on the size of the property and the service selected. We provide transparent estimates before any work begins.

8. Do you offer recurring cleaning discounts?

Yes. Weekly, bi-weekly, and monthly clients receive discounted rates.

9. What if I need to cancel or reschedule?

We ask for at least 24 hours’ notice to avoid a cancellation fee. You can reschedule anytime through phone, text, or our online system.

10. Are you insured?

Yes, we are fully insured for your peace of mind and the protection of your property.

11. What if something gets damaged during the cleaning?

Although we take great care with all items, if anything is damaged, we will address it immediately and follow our coverage procedures.

12. Do I need to prepare anything before you arrive?

We recommend tidying up personal items and clearing surfaces for a more efficient cleaning, but it is not required.

13. Do you clean after-hours for businesses?

Yes. We offer flexible scheduling, including evenings and weekends, for commercial clients.

14. Do you offer custom cleaning packages?

Absolutely. We can tailor any service to meet your unique needs or preferences.

15. How do I contact you?

Phone, text, email, or through your website’s contact form. We respond quickly to all messages.