Privacy Policy

Effective Date: 2025-11-18 This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website or use our services. By accessing our website, you agree to the terms described below.

1. Information We Collect

1.1 Information You Provide

We may collect information you voluntarily provide when you:

- Request a quote

- Book a cleaning service

- Fill out contact forms

- Subscribe to newsletters

- Communicate with us directly

This information may include:

- Name

- Email address

- Phone number

- Service address

- Additional service details or notes

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

- IP address

- Browser type

- Device information

- Pages visited

- Time spent on the site

- Cookies and similar tracking technologies

2. How We Use Your Information

We use collected information to:

- Provide and manage cleaning services

- Communicate with you about bookings or inquiries

- Send confirmations, reminders, or updates

- Improve our website and customer experience

- Process payments or provide estimates

- Maintain business records and comply with legal obligations

We do not sell your information.

3. How We Protect Your Information

We use reasonable administrative, technical, and physical security measures to protect personal information from unauthorized access, loss, misuse, or alteration. However, no internet-based system is completely secure. You submit information at your own risk.

4. Sharing Your Information

We may share your information only in the following situations:

- Service Providers: For tasks such as website hosting, payment processing, or customer communication tools.

- Legal Requirements: If required by law, court order, or government request.

- Business Operations: If we sell or transfer part of our business, data may be included as part of the transaction.

We do not sell, rent, or trade your personal information to third parties for marketing.

5. Cookies and Tracking Technologies

We may use cookies to:

- Improve website functionality

- Analyze site traffic

- Store user preferences You can disable cookies in your browser settings, but some features may not work correctly.

6. Your Rights

Depending on your location, you may have the right to:

- Access personal information we hold about you

- Request corrections to inaccurate information

- Request deletion of certain information

- Opt-out of marketing communications To exercise these rights, contact us using the information below.

7. Data Retention

We retain personal information only as long as necessary to:

- Provide services

- Meet legal obligations

- Resolve disputes

- Maintain business records

8. Links to Third-Party Sites

Our website may contain links to external websites. We are not responsible for their privacy practices or content.

9. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children. If you believe a child provided us information, contact us immediately.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Cleaning Service Terms & Conditions

1. Booking Policy

All appointments must be scheduled through our online booking system.
Customers are responsible for providing accurate service details, square footage, and home conditions so we can quote properly.
Arrival windows are typically 1–2 hours due to travel time, traffic, and job length variations.

2. Deposit Policy

A non-refundable deposit is required to secure every appointment.
The remaining balance is due at the time of service completion unless otherwise arranged.
Deposits may be applied toward rescheduled appointments if proper notice is given (see Cancellation Policy).

3. Payment Policy

We accept payments through Stripe, card, or cash for the remaining balance.
Any added processing fee associated with card payments will be shown at checkout before customers confirm payment.
All invoices must be paid in full the same day services are performed.

4. Cancellation & Rescheduling

24-hour notice is required to cancel or reschedule without penalty.
Cancellations made with less than 24 hours’ notice will result in forfeiture of the deposit.
No-shows or locked-out scenarios may result in a full-price charge.

5. Access to Property

The customer must provide safe and lawful access to the property.
If we arrive and cannot gain access, it is considered a no-show.

6. Condition of the Home

Pricing is based on standard conditions.
If the home is excessively dirty, contains biohazards, or requires significantly more labor than described, additional fees may apply.
White Gloves Cleaning reserves the right to decline service if conditions are unsafe.

7. Customer Satisfaction Guarantee

If you are not satisfied with any part of the cleaning, notify us within 24 hours.
We will return to correct the issue at no additional charge.
Refunds are not provided for completed services.

8. Damages

We aim to handle all belongings with care.
If accidental damage occurs, we will notify you immediately and work toward a fair solution.
Pre-existing damages or unstable items (e.g., loose shelves, unsecured décor) are not the responsibility of White Gloves Cleaning.

9. Pets

Pets must be secured or supervised during the cleaning appointment.
We are not responsible for pets escaping during service.

10. Health & Safety

We do not clean mold, human/animal waste, insect infestations, or hazardous materials.
For safety, no clients should be in areas being mopped or disinfected until surfaces are fully dry.

11. Right to Update Policy

White Gloves Cleaning reserves the right to update these Terms & Conditions at any time.
The most current policy will always be posted on our website